Service design (5 cr)
Code: PY00CX63-3006
General information
- Enrollment
- 15.08.2020 - 04.09.2020
- Registration for the implementation has ended.
- Timing
- 01.08.2020 - 31.12.2020
- Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- Contact learning
- Unit
- Department of Culture
- Campus
- Kouvola Campus
- Teaching languages
- Finnish
- Degree programmes
- Degree Programme in Service Design
- Teachers
- Marjo Suviranta
- Sanna Haapanen
- Teacher in charge
- Marjo Suviranta
- Groups
-
PAKV20SYService design, master studies
- Course
- PY00CX63
Objective
You can define service design at the theoretical and practical levels.
You can define the basic concepts and ways of action in service design.
You can utilise the central methods of service design.
You can identify the possibilities of service design as a tool in strategic level planning.
Content
What are the central concepts of service design?
How do I utilise the methods of service design in development tasks?
How can service design be applied as a tool of planning at strategic level?
Evaluation
Students can
b. manage appropriate methods of information search
c. carry out interrelated tasks fluently
d. justify their actions in customer, user and target group situations
e. apply the key models, methods, software and techniques of the professional field.
Evaluation scale
1-5