Service conceptualization (5 cr)

Objective

You can specify the objectives and definitions for the service concept based on research.
You can utilize brainstorming methods innovatively and widely in developing the concept.
You can visualize the planning, estimate it and design alternative solutions together with the interest groups.

Content

How do you design and carry out a service concept for a chosen task field?
How do you analyze and justify the choices made in the different phases?
How do you present a planned service concept to the interest groups?

Evaluation

Students can
a. use professional vocabulary and concepts proficiently.
b. manage appropriate methods of information search.
d. justify their actions in customer, user and target group situations.
e. apply the key models, methods, software and techniques of the field.

Study forms and methods

Scheduled track:
Teaching organized according to timetable, in addition to working order share of the independent work as agreed

Independent track:
The learning process that has been integrated into the work will be possible if in your assignments you can develop the know-how that has been mentioned in the objectives and contents of the study module. Contact the teacher of the study module before the beginning of the study module in good time to determine it
• is the learning process that has been integrated into the work possible in your own assignment
• what kind evidence you are able to give from your know-how
• witch parts of the study module you have to participate in teaching

Blended track:
Contact the teacher
Web Studies, Contact lessons, Independent working

Student workload

5 op on 135 h

Assessment criteria, approved/failed

3-4
a. To critically acquire, handle, produce, and evaluate multidisciplinary knowledge related to project management and issues related
b. To solve demanding problems through research, development and/or innovation

Assessment methods and criteria

Oma reflektio ja arvio, vertaisarviointi sekä opettajan ja yhteistyöyrityksen arviointi.
- Opiskelija osaa hankkia, käsitellä, tuottaa ja arvioida kriittisesti monialaista tietoa erityisosaamisalueellaan
- Opiskelija osaa arvioida strategisia lähestymistapoja ja perustella niiden käyttöä johtamisen ja kehittämisen näkökulmasta