Service experience (5 cr)
Code: PY00CX67-3002
General information
- Enrollment
- 20.08.2018 - 07.09.2018
- Registration for the implementation has ended.
- Timing
- 01.08.2018 - 31.12.2018
- Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- Contact learning
- Unit
- Department of Culture
- Campus
- Kouvola Campus
- Teaching languages
- Finnish
- Seats
- 15 - 26
- Degree programmes
- Degree Programme in Service Design
- Teachers
- Johanna Harju
- Teacher in charge
- Johanna Harju
- Groups
-
PAKV18SYService design, master studies
- Course
- PY00CX67
No reservations found for realization PY00CX67-3002!
Objective
You can identify factors which affect the service experience.
You can measure the service experience and can study it with quantitative and qualitative methods.
Cooperating with the interest groups, you can develop the factors which affect the service experience.
Content
What factors affect the creation of a service experience?
How can the service experience be studied?
How can the service experience be influenced?
Evaluation
Students can
1a. find, study, produce and evaluate data comprehensively in their field of expertise
b. solve problems in research, development and innovation.