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Service experience (5 cr)

Code: PY00CX67-3002

General information


Enrollment
20.08.2018 - 07.09.2018
Registration for the implementation has ended.
Timing
01.08.2018 - 31.12.2018
Implementation has ended.
Number of ECTS credits allocated
5 cr
Local portion
5 cr
Mode of delivery
Contact learning
Unit
Department of Culture
Campus
Kouvola Campus
Teaching languages
Finnish
Seats
15 - 26
Degree programmes
Degree Programme in Service Design
Teachers
Johanna Harju
Teacher in charge
Johanna Harju
Groups
PAKV18SY
Service design, master studies
Course
PY00CX67
No reservations found for realization PY00CX67-3002!

Objective

You can identify factors which affect the service experience.
You can measure the service experience and can study it with quantitative and qualitative methods.
Cooperating with the interest groups, you can develop the factors which affect the service experience.

Content

What factors affect the creation of a service experience?
How can the service experience be studied?
How can the service experience be influenced?

Evaluation

Students can
1a. find, study, produce and evaluate data comprehensively in their field of expertise
b. solve problems in research, development and innovation.

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