Service process developmentLaajuus (5 cr)

Objective

You can identify the characteristics of service processes.
You are aware of the challenges in developing processes.
You can describe and develop service processes in practice.

Content

What should be taken into account especially in service process development?
What kind of challenges are there in process development?
How to apply process thinking to hospitality services?
The course involves a practical project with a case company or organization (3 ECTS credits).

Accomplishment methods

Students can
use professional vocabulary and concepts in an expert way in different situations.
evaluate information sources critically.
work as team members in working life expert duties and identify and describe the problems of the professional field.
evaluate operations in customer, user and target group situations.
choose appropriate models, methods, software and techniques according to the purpose and justify these choices.
apply critically the ethical principles of the professional field in different situations.