Responsible hospitality business managementLaajuus (5 cr)

Objective

You can describe the principles of responsible business and business management and their role as competitive advantages.
You can describe the relevant national and international certificates, indicators and other models of responsibility in hospitality business.
You can calculate the carbon footprint of hospitality enterprises.
You can search for solutions to improve the responsibility of hospitality business enterprises.
You can communicate about the responsibility of enterprises effectively in a customer-oriented way.

Content

What are the principles of responsible business and business management.
How do responsibility and responsibility communication improve the competitive edge of enterprises?
What are the relevant national and international certificates, indicators and other models of responsibility in hospitality business?
How do you calculate the carbon footprint of enterprises?
What are the methods of developing responsible business operations?
The course involves a practical project with a case company or organization (3 ECTS credits).

Accomplishment methods

Students can
use professional vocabulary and concepts in an expert way in different situations.
critically evaluate information sources related to responsibility in hospitality business.
work as team members in working life expert duties and identify and describe the problems of responsibility in hospitality business.
evaluate operations in customer, user and target group situations concerning responsibility in hospitality business.
choose appropriate models, methods, software and techniques for developing responsibility in hospitality business according to the purpose and justify these choices.
apply critically the ethical principles of hospitality business in different situations.