Accommodation and conference service planning and implementationLaajuus (5 cr)

Objective

You can describe the basic operations and processes in accommodation and conference services.
You can plan and implement responsibly hospitality services according to quality and safety guidelines.
You can use the reservation systems of hospitality services.
You know how to work in conference and accommodation services.

Content

What are the key terms and processes in accommodation and conference services?
What are the most important quality and responsibility factors in accommodation and conference services?
What are the legislative requirements of the organisers of accommodation and conference services?
How to plan and implement responsible accommodation and conference services?

Accomplishment methods

Students can
a. use professional vocabulary systematically.
b. look for information in the key information sources of the field.
c. identify interrelated tasks
d. work together with customers, users and target groups.
e. use the key models, methods, software and techniques of the professional field.
f. work as team members in a goal-oriented way.
g. justify their actions according to the ethical principles of the professional field.