Service processes and developing of processesLaajuus (5 cr)

Objective

You identify different kind of service processes and demands to develop them
You can use enterprise architecture as a systematic working method consisting of activities, processes, services, data and information systems
You know how to model service processes and its information flows and can utilise modelling as help for the developing service business
You can design, execute, lead and estimate the development of the service processes and the information flows.

Content

What is a service package?
What is service architecture and how can it be utilised in the developing of operational and information management?
What kind of methods can be used in the modelling and developing of operation and information management?
How does the digitization changes the operations of the organization?
How does the information management support the objectives of the organization?
How digital information management increases the productivity of the organization?

Qualifications

No prerequisities

Materials

No additional related studies

Accomplishment methods

Students can
a) find, study, produce and evaluate critically multidisciplinary data in their field of expertise.
b) solve creatively complex problems in research, development and innovation
c) evaluate and manage independently and successfully operations involving individuals and teams.
e) evaluate different strategic approaches and justify their use in terms of management and development.