Service design in the development of forest servicesLaajuus (5 cr)

Objective

You know the customer, product and organizational aspects related to forest services and the production of forest services.

You know how to develop forest services from the customers' perspective and you understand the business benefits through service design.

You can make use of your own organization's development needs in the course assignments.

Content

How do you use service design methods in the development of forest services?

Where does the development of services start? What is the strategic perspective on development like?

How does the development take into account the users of the services?

Accomplishment methods

Students can
a. use professional vocabulary systematically.
b. look for information in the key information sources of the field.
c. identify interrelated tasks.
d. work together with customers, users and target groups.
e. use the key models, methods, software and techniques of the professional field.
f. work as team members in a goal-oriented way.
g. justify their actions according to the ethical principles of the professional field.