Study Guide

Objective

You know how to lead yourself and develop your work skills.
You can work in accordance with the principles of sustainable development.
You understand your role in maintaining and developing the customer experience, quality of operations and reputation of the organization.
You know the possibilities of developing the operations of the unit and know how to utilize them.
You are familiar with the key legislation in your field and have the capacity to promote occupational safety and wellbeing in the work community.
You know the procedures of the work community in dealing with challenging situations.
You know the practices of management in your field and are aware of their connection to the quality of services and the functionality of work communities.
You can contribute to the strengthening of effective management practices.

Content

What employee skills mean in your work?
How do you take sustainability into account in your work?
How do you contribute to building an organization's reputation, brand, and customer service experience?
How will the development proposals be taken to the level of operations in your unit?
How do you promote occupational safety and wellbeing in your work community?
How do you deal with challenging situations in the work community?
How do you contribute to leadership that promotes the functionality of work communities?
What is good leadership and how can I enable it as an employee?