Basics of client and service guidanceLaajuus (5 cr)

Objective

You understand the dimensions of functional capability as well as the customer's individual support needs as the basis for identifying service needs and customer guidance.
You know the preventive approach and the importance of early support in customer management.
You consider service and customer management as an interactive relationship.

Content

What are the dimensions of functional capability and customer support needs?
What does preventative work and early support mean?
What kind of interaction is required to meet customer needs?

Qualifications

Ei edellytetä edeltäviä opintoja

Materials

Ei muita opintojaksoon liittyviä opintoja.

Evaluation

Students can
a. Use professional vocabulary systematically.
b. Look for information in the key information sources of the field.
c. Identify interrelated tasks.
d. Work together with customers, users and target groups.
e. Use the key models, methods, software and techniques of the professional field.
f. Work as team members in a goal-oriented way.
g. Justify their actions according to the ethical principles of the professional field.