Digitalisation in tourism and hospitalityLaajuus (5 cr)

Objective

You know the opportunities and challenges of digital solutions in the tourism and hospitality industry.
You understand the importance of knowledge in business and its development and can describe the key principles of knowledge management
You know the digital solutions used in the tourism and hospitality industry.
You know the basic concepts of usability and can evaluate the usability of digital solutions.

Content

What opportunities and challenges do digital solutions bring to the industry?
What are the key definitions and principles of knowledge management?
What is the importance of knowledge in business?
What kind of digital solutions are in use in the tourism and hospitality industry?
What does the usability of digital solutions mean and how can usability be assessed?

Accomplishment methods

Students can
a. use professional vocabulary systematically.
b. look for information in the key information sources of the field.
c. identify interrelated tasks.
d. work together with customers, users and target groups.
e. use the key models, methods, software and techniques of the professional field.
f. work as team members in a goal-oriented way.
g. justify their actions according to the ethical principles of the professional field.