Development of tourism and food servicesLaajuus (5 cr)

Objective

You identify development needs in tourism and hospitality services.
You can use different kind of development methods in developing services.
You can use knowledge-based management models in developing services.
You can plan, implement, assess and report a practical development project.

Content

How to use information to identify development needs?
What kind of development methods are used in tourism and hospitality services?
How to plan and carry out a development project?
How to assess the quality and effectiveness of development activities?

Evaluation

Students can
a. use professional vocabulary and concepts in an expert way in different situations.
b. assess information sources critically.
c. work as team members in working life expert duties and identify and describe the problems of the professional field.
d. assess operations in customer, user and target groups situations.
e. choose appropriate models, methods, software and techniques according to the purpose and justify these choices.
f. promote teams' goal-oriented operation.
g. apply critically the ethical principles of the professional field in different situations.