Operational leadership in tourism and hospitalityLaajuus (5 cr)

Objective

You know how to anticipate, plan and implement the day-to-day management of organisations.
You know the principles of labour legislation and the labour market system.
You know the principles of payroll, reward systems and collective agreements.
You know tendering, buying and procurement processes.

Content

How do you manage the operational activities of organisations and what are their key processes?
What is the central labour legislation governing supervisor work and what are the labour market system's principles?
What is included in the payroll and reward systems and employment matters?
What is the key procurement legislation and what do the principles of tendering, purchasing and procurement processes cover?

Evaluation

Students can
a. use professional concepts expertly in different situations.
b. assess the information sources critically.
c. work as a team member in expert roles in working life and identify and describe problems in the professional field.
d. assess operations in customer, user and target group situations.
e. choose appropriate models, methods, software and technologies and justify these choices.
f. promote the goal-oriented activities of the team.
g. critically apply the ethical principles of the professional field in different situations.