Service processes and their developmentLaajuus (5 cr)

Objective

You are able to recognize different service processes and their needs (a). You are able to plan, realize and evaluate the development of service processes (b). You are able to managedevelopment of service processes (c).

Content

What is a service process and a business process? How do you recognise and evaluate needs of developing processes? What kind of methods available in developing porcesses? How are processes developed in organisations? How is development of processes managed?

Qualifications

Ei edellytä aiempaa osaamista.

Assessment criteria, good (3)

The student is able to a) find, study, produce and evaluate critically multidisciplinary dataof service processes  b) solve demanding problems connected to service processes c) evaluate and manage independentlydevelopment of processes in an organisation g) communicate proficiently and systematically about processes in spoken and written language