Client-oriented evaluation and development of social and health servicesLaajuus (5 cr)

Objective

You know how to evaluate the social and health services as part of the welfare service system in cooperation with different actors.You know how to carry out client-oriented development prosesses as part of strategic management in your working unit or organisation.You know how to describe and define methods of evaluation, which you take advantage in the development of social and health care and you can justify their suitability to evaluation of effectiviness of services and processesYou know how to take advantage of foresight about the development of services and carry out a preliminary assessment.You know how to use different methods of quality management in provision of services

Content

What does evaluation mean in social and health services and what purpose is it needed?How do you evaluate and develop social and health services's effectiviness and service process?How to apply economic valuation of social and health services, assessment of the performance?What does customer focus mean in developing of services?How can we take advantage of experience expert in developing of services?What kind of quality management methods can be used in developig of services?

Qualifications

Health and welfare policy approaches and policies 5 cr Basicc and methods of research-oriented development 5 cr

Assessment criteria, good (3)

The student: a) can find, process and evaluate knowledge in her special line b) can solve exacting problems in research-, development and/or innovationaction d) can be responsible and develop actions independently