Service productizationLaajuus (5 cr)

Objective

You can model the service concept using different modelling methods.
You can engage customers and other stakeholders for service development.
You can commercialize service concepts.

Content

How can the service concept be modelled?
How can the service concept be estimated and can be further developed with different interest groups?
How service offerings are built and commercialized?

Evaluation

b. look for information in the key information sources of the field.
c. identify interrelated tasks.
e. use the key models, methods, software and techniques of the professional field.
f. work as team members in a goal-oriented way.

Qualifications

Customer interface and Conceptualization -modules

Materials

Service management, Service design project, Excursion, Leadership