Service designLaajuus (5 cr)

Objective

You can define service design at the theoretical and practical level.

You know the basic concepts and practices of service design.

You know how to use the key methods of service design.

You can identify the possibilities of service design as a tool in strategic level planning.

Content

What are the key concepts in service design?

How do you use service design methods in your development tasks?

How can service design be applied as a tool of planning at strategic level?

Accomplishment methods

Students can

a. find, study, produce and assess critically multidisciplinary data in their field of expertise.

b. solve demanding problems in research, development and innovation activities.

d. take responsibility for operations and develop them independently.

e. assess different strategic approaches and justify their use in terms of management and development.

f. work independently in the expert duties of their professional field or as entrepreneurs.