Service designLaajuus (5 cr)

Objective

You can place service design in the field of the design.
You can use the most central concepts of service design.
You know the service design process and can utilise the most central tools of service design in order to develop business (sales and marketing).

Content

What is service design and how can design tools be utilized in business development?
How can organizations benefit from a culture of experimentation?
What are the most central methods of service design and how are they utilised in business?

Evaluation

Students can
-use professional vocabulary systematically.
-use the key models, methods, software and techniques of the professional field.