Bases of client and service guidance (5 cr)
Code: GE00DI30-3003
General information
Enrollment
15.08.2020 - 04.09.2020
Timing
21.09.2020 - 18.12.2020
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Campus
Kouvola Campus
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Degree Programme in Elderly Care
Teachers
- Riitta Tenkanen-Salmela
- Merja Nurmi
Teacher in charge
Ann-Mari Sippu
Groups
-
GEKV19SMElderly care, part-time studies
Objective
You understand the dimensions of functional capability as well as the customer's individual support needs as the basis for identifying service needs and customer guidance.
You know the preventive approach and the importance of early support in customer management.
You consider service and customer management as an interactive relationship.
Content
What are the dimensions of functional capability and customer support needs?
What does preventative work and early support mean?
What kind of interaction is required to meet customer needs?
Content scheduling
Service and client guidance and assessment of service needs in the service-oriented client service process of social welfare.
Service and client guidance as a method of client care for social welfare (individual work program, service-oriented work, counseling and guidance).
Service-oriented thinking as the basis for interactive interaction between service and client guidance.
Multiprofessional capacity and agency assessment as a starting point for client service needs and client guidance: detective, preventive, and early work in supporting well-being, health and functional ability.
Evaluation scale
1-5
Assessment methods and criteria
a. Use professional vocabulary systematically
b. Search knowledge from essentials sources of the professional field
d. Work together with customers, users and target groups
e. Use essentials patterns, methods, programs and techniques of the professional field
f. Justify your actions according to the ethical principles of the professional field