Client-oriented evaluation and development of social and health services (5 cr)
Code: SJ00DU99-3001
General information
Enrollment
15.08.2020 - 04.09.2020
Timing
16.09.2020 - 31.12.2020
Number of ECTS credits allocated
5 op
RDI portion
2 op
Mode of delivery
Contact teaching
Unit
Department of Social Services and Health Care, Mikkeli
Campus
Mikkeli Campus
Teaching languages
- Finnish
Degree programmes
- Master's Degree Programme in Development and Leadership in Health Care and Social Services
Teachers
- Johanna Hirvonen
- Anna Makkonen
Teacher in charge
Johanna Hirvonen
Groups
-
SJMI20KYDevelopment and Leadership in Health Care and Social Services, master studies
Objective
You can develop and evaluate customer-oriented social and health services and methods in cooperation with different actors.
You can use foresight data and information in the development of services.
You can apply quality management methods and processes to the evaluation and development of client-oriented services.
You can reform and carry out customer-oriented services as part of strategic management.
Content
What does customer orientation mean in the development of services and how do you collect and evaluate this data and information?
How do you use development and evaluation methods in social and health services?
How do you reform and carry out customer-oriented services as part of strategic management?
How do you use foresight data and information in the development of services?
Evaluation scale
1-5