Customer service process planning (2 cr)
Code: AV00EI31-3001
General information
Enrollment
15.03.2021 - 31.03.2021
Timing
03.05.2021 - 31.07.2021
Number of ECTS credits allocated
2 op
Virtual portion
2 op
Mode of delivery
Distance learning
Unit
Open UAS and Continuing Education
Campus
Ecampus
Teaching languages
- English
Seats
1 - 20
Degree programmes
- Open University of Applied Sciences
Teachers
- Tiina Tuovinen
- Anu Rantanen
Teacher in charge
Tiina Tuovinen
Groups
-
VV2020-2021
Objective
By the end of this course, students should be able to
know basics of process thinking and terminology in that field
understand meaning of processes in business development
know how to visualize service business
understand basics of measuring service processes.
Materials
All study material and links to electric sources are on Learn platform.
Teaching methods
The course is totally online in Learn platform, no live lectures. You will work independently, no group work.
This course includes different kind of assignments and tests with deadlines.
Student's workload is approximately 54 hours.
Evaluation scale
Approved/Failed