(5 cr)
Code: GE00DI30-3001
General information
Enrollment
20.08.2018 - 07.09.2018
Timing
01.08.2018 - 31.12.2018
Number of ECTS credits allocated
5 op
Virtual portion
3 op
Mode of delivery
40 % Contact teaching, 60 % Distance learning
Campus
Kouvola Campus
Teaching languages
- Finnish
Seats
20 - 50
Degree programmes
- Degree Programme in Elderly Care
Teachers
- Merja Nurmi
- Ann-Mari Sippu
Teacher in charge
Ann-Mari Sippu
Groups
-
GEKV17SMElderly care, part-time studies
-
VV2018-2019
Objective
You understand the dimensions of functional capability as well as the customer's individual support needs as the basis for identifying service needs and customer guidance.
You know the preventive approach and the importance of early support in customer management.
You consider service and customer management as an interactive relationship.
Content
What are the dimensions of functional capability and customer support needs?
What does preventative work and early support mean?
What kind of interaction is required to meet customer needs?
Teaching methods
Scheduled track:
Service and client guidance and assessment of service needs in the service-oriented client service process of social welfare.
Service and client guidance as a method of client care for social welfare (individual work program, service-oriented work, counseling and guidance).
Service-oriented thinking as the basis for interactive interaction between service and client guidance.
Multiprofessional capacity and agency assessment as a starting point for client service needs and client guidance: detective, preventive, and early work in supporting well-being, health and functional ability.
Evaluation scale
1-5
Assessment methods and criteria
a. Use professional vocabulary systematically
b. Search knowledge from essentials sources of the professional field
d. Work together with customers, users and target groups
e. Use essentials patterns, methods, programs and techniques of the professional field
f. Justify your actions according to the ethical principles of the professional field