Key account management and sales management (5 cr)
Code: L80C504-3001
General information
Enrollment
20.08.2018 - 07.09.2018
Timing
27.08.2018 - 14.12.2018
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Open UAS and Continuing Education
Campus
Mikkeli Campus
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Business Management
Teachers
- Reijo Honkonen
- Olli Kierikka
Teacher in charge
Reijo Honkonen
Groups
-
L8016SNA
-
L8016SNB
Objective
Students can analyse and evaluate customerships taking into account the profitability of customers Students can describe the roles of members of sales teams and analyze efficiency of the operations of the team Students can plan and evaluate sales operations and monitor the profitability of selling.
Content
What are the key accounts? How can the customer base be evaluated and segmented? What does Key Account Management, KA mean and how does it benefit the company and the client? How does the digital operational and competitive environment affect the management of customerships? How are key accounts managed in practice? What is the role of the organisation and of the individual in sales management? What are the main sectors and tasks in sales management? How are a company’s sales managed (planned, guided and monitored)?
Evaluation scale
1-5
Qualifications
Knowledge of principles of marketing and customer relationships