Service design (5 cr)
Code: LT00DP40-3002
General information
Enrollment
12.04.2021 - 25.04.2021
Timing
06.09.2021 - 31.12.2021
Number of ECTS credits allocated
5 op
Virtual portion
3 op
Mode of delivery
40 % Contact teaching, 60 % Distance learning
Campus
Kouvola Campus
Teaching languages
- Finnish
Seats
20 - 60
Degree programmes
- Degree Programme in Business Management
Teachers
- Sara Czabai-Leppänen
- Johanna Harju
Teacher in charge
Johanna Harju
Groups
-
LTKV20KM5Business, part-time studies
Objective
You can place service design in the field of the design.
You can use the most central concepts of service design.
You know the service design process and can utilise the most central tools of service design in order to develop business (sales and marketing).
Content
What is service design and how can design tools be utilized in business development?
How can organizations benefit from a culture of experimentation?
What are the most central methods of service design and how are they utilised in business?
Evaluation scale
1-5