Management of experience services (5 cr)
Code: MR00CV63-3002
General information
Enrollment
15.08.2019 - 30.08.2019
Timing
02.09.2019 - 29.02.2020
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Campus
Mikkeli Campus
Teaching languages
- Finnish
Degree programmes
- Master's Degree Programme in Tourism and Service Business
Teachers
- Eeva Koivula
- Maria Kangasniemi-Haapala
Teacher in charge
Maria Kangasniemi-Haapala
Groups
-
MRMI18SY
Objective
You are able to find, study, produce and critically evaluate information needed in the management of experience services.
You are able to describe the importance, goals and processes of managing experience service business.
You are able to assess and develop the experience production supporting a company's business idea.
Content
How do you find, study, produce and evaluate information needed in the management of experience services business?
How can you support organizations' business ideas by using experience service process tools and methods?
What is the meaning of management in experience service business?
Evaluation scale
1-5