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Service experience (5 cr)

Code: PY00CX67-3002

General information

Enrollment

20.08.2018 - 07.09.2018

Timing

01.08.2018 - 31.12.2018

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Campus

Kouvola Campus

Teaching languages

  • Finnish

Seats

15 - 26

Degree programmes

  • Degree Programme in Service Design

Teachers

  • Johanna Harju

Teacher in charge

Johanna Harju

Groups

  • PAKV18SY
    Service design, master studies

Objective

You can identify factors which affect the service experience.
You can measure the service experience and can study it with quantitative and qualitative methods.
Cooperating with the interest groups, you can develop the factors which affect the service experience.

Content

What factors affect the creation of a service experience?
How can the service experience be studied?
How can the service experience be influenced?