Service experience (5 cr)
Code: PY00CX67-3003
General information
Enrollment
15.08.2019 - 30.08.2019
Timing
01.10.2019 - 31.12.2019
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Campus
Kouvola Campus
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Service Design
Teachers
- Johanna Harju
Teacher in charge
Johanna Harju
Groups
-
PAKV19SYService design, master studies
Objective
You can identify factors which affect the service experience.
You can measure the service experience and can study it with quantitative and qualitative methods.
Cooperating with the interest groups, you can develop the factors which affect the service experience.
Content
What factors affect the creation of a service experience?
How can the service experience be studied?
How can the service experience be influenced?