Service design (5 cr)
Code: TK00BK58-3001
General information
Enrollment
02.01.2019 - 14.01.2019
Timing
07.01.2019 - 28.04.2019
Number of ECTS credits allocated
5 op
Virtual portion
1 op
RDI portion
2 op
Mode of delivery
80 % Contact teaching, 20 % Distance learning
Campus
Mikkeli Campus
Teaching languages
- Finnish
Seats
0 - 28
Degree programmes
- Degree Programme in Business Information Technology
Teachers
- Tomi Numento
Teacher in charge
Tomi Numento
Groups
-
TKMI17SP
Objective
You know how to assess and plan digital services based on service design.
You know how to use and apply service design methods.
You know how to use service design based development processes in implementing of digital services.
Content
How to assess and renew digital services in digital working environments.
What is service design and how do service design processes proceed?
How to develop digital services using customer-oriented and interactive methods?
Materials
To be notified in the beginning of course.
Teaching methods
Scheduled track:
Lessons, exercices, independent work.
Independent track:
Contact your mentor teacher for further information and to change your PSP. Online course is available.
Employer connections
To be notified in the beginning of course.
Exam schedules
Course can not be passed with just an exam. Contact course teacher for further information.
Completion alternatives
Contact your mentor teacher for further information and to change your PSP. Online course is available.
Student workload
Lessons, exercices and independent work total approx. 130 hours.
Evaluation scale
1-5
Assessment methods and criteria
All assignments and self evaluation. You must receive required minimum points for grade.
Qualifications
Attending the course requires completing the first year studies of Business Information Technology, 60 ECTS credits.