Leadership and customer relations (5 cr)
Code: Y25300012-3003
General information
Enrollment
02.01.2019 - 14.01.2019
Timing
21.01.2019 - 28.04.2019
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Campus
Ecampus
Teaching languages
- Finnish
Seats
20 - 60
Degree programmes
- Degree Programme in Business Management
Teachers
- Sari Toijonen-Kunnari
Teacher in charge
Sari Toijonen-Kunnari
Groups
-
L8016SNA
-
L8016SNB
-
L8816SAU
Objective
Students can support the implementation of the customer relations strategy of a service company with their leadership. Students can plan and manage customer relations and carry out corrective measures. Students can take into account digital technology in the development of customerships.
Content
How can team operations in accordance with customer goals and strategies be supported? How is the work of people in the customer interface of a service company planned and guided? How can customer oriented operations in an organisation be secured and developed? What does digital technology mean in leading customerships?
Evaluation scale
1-5
Qualifications
Knowledge of the basics of Customer intelligence and customer relationships plus Development of leadership is recommended.