Customer encounter and communication skillsLaajuus (5 cr)

Objective

You understand the content of customer orientation.
You can describe the customer’s rights and responsibilities in the field of wellbeing.
You can use a customer-oriented way of counseling.
You can communicate professionally in a customer encounter situation.

Content

What does customer orientation mean?
How can you use customer orientation in interaction?
What are the customer’s rights in the field of wellbeing?
What responsibilities does the customer have in the field of wellbeing?
How should should communicate with the customer?

Evaluation

Students can
a. use professional vocabulary systematically.
b. look for information in the key information sources of the field.
d. work together with customers/clients, users and target groups.