Study Guide

Objective

You understand the content of customer-orientation.
You can describe the customer’s rights and responsibilities in the field of wellbeing.
You can use a customer-oriented way of counseling.
You can communicate professionally in a customer encounter situation.

Content

What does customer-orientation mean?
How can you use customer-orientation in interaction?
What are the customer’s rights in the field of wellbeing?
What responsibilities does the customer have in the field of wellbeing?
How you should communicate to the customer?