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Customer encounter and customer's rights and responsibilities (5 cr)

Code: WM00EJ77-3001

General information


Enrollment
06.04.2023 - 21.04.2023
Registration for the implementation has ended.
Timing
04.09.2023 - 31.12.2023
Implementation has ended.
Number of ECTS credits allocated
5 cr
Local portion
0 cr
Virtual portion
5 cr
Mode of delivery
Distance learning
Unit
Department of Business
Campus
Ecampus
Teaching languages
English
Finnish
Seats
5 - 50
Degree programmes
Degree Programme in Wellbeing Management
Teachers
Haija Muhonen
Perttu Noponen
Teacher in charge
Haija Muhonen
Groups
WMMI21SP
Wellbeing management, full-time studies
Course
WM00EJ77
No reservations found for realization WM00EJ77-3001!

Objective

You understand the content of customer-orientation.
You can describe the customer’s rights and responsibilities in the field of wellbeing.
You can use a customer-oriented way of counseling.

Content

What does customer-orientation mean?
How can you use customer-orientation in interaction?
What are the customer’s rights in the field of wellbeing?
What responsibilities does the customer have in the field of wellbeing?

Course material

Is presented in learning environment.

Study forms and methods

Online studies during course implementation. Previous higher education studies may replace the course and can be discussed at the beginning of the course implementation.

RDI and work-related cooperation

-

Timing of exams and assignments

Is presented in learning environment.

Student workload

135 h

Course part description

Division into themes according to the content.

Evaluation scale

1-5

Assessment methods and criteria

Assessment relies on a specific assessment matrix.

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