Customer encounter and customer's rights and responsibilities (5 cr)
Code: WM00EJ77-3001
General information
- Enrollment
-
06.04.2023 - 21.04.2023
Registration for the implementation has ended.
- Timing
-
04.09.2023 - 31.12.2023
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 0 cr
- Virtual portion
- 5 cr
- Mode of delivery
- Distance learning
- Unit
- Department of Business
- Campus
- Ecampus
- Teaching languages
- English
- Finnish
- Seats
- 5 - 50
- Degree programmes
- Degree Programme in Wellbeing Management
- Teachers
- Haija Muhonen
- Perttu Noponen
- Teacher in charge
- Haija Muhonen
- Groups
-
WMMI21SPWellbeing management, full-time studies
- Course
- WM00EJ77
Objective
You understand the content of customer-orientation.
You can describe the customer’s rights and responsibilities in the field of wellbeing.
You can use a customer-oriented way of counseling.
Content
What does customer-orientation mean?
How can you use customer-orientation in interaction?
What are the customer’s rights in the field of wellbeing?
What responsibilities does the customer have in the field of wellbeing?
Course material
Is presented in learning environment.
Study forms and methods
Online studies during course implementation. Previous higher education studies may replace the course and can be discussed at the beginning of the course implementation.
RDI and work-related cooperation
-
Timing of exams and assignments
Is presented in learning environment.
Student workload
135 h
Course part description
Division into themes according to the content.
Evaluation scale
1-5
Assessment methods and criteria
Assessment relies on a specific assessment matrix.