Customer encounter and customer's rights and responsibilities (5 cr)
Code: WM00EJ77-3001
General information
Enrollment
06.04.2023 - 21.04.2023
Timing
04.09.2023 - 31.12.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Department of Business
Campus
Ecampus
Teaching languages
- English
- Finnish
Seats
5 - 50
Degree programmes
- Degree Programme in Wellbeing Management
Teachers
- Haija Muhonen
- Perttu Noponen
Teacher in charge
Haija Muhonen
Groups
-
WMMI21SPWellbeing management, full-time studies
Objective
You understand the content of customer-orientation.
You can describe the customer’s rights and responsibilities in the field of wellbeing.
You can use a customer-oriented way of counseling.
Content
What does customer-orientation mean?
How can you use customer-orientation in interaction?
What are the customer’s rights in the field of wellbeing?
What responsibilities does the customer have in the field of wellbeing?
Opiskelumateriaali
Is presented in learning environment.
Yksilölliset oppimisväylät
Online studies during course implementation. Previous higher education studies may replace the course and can be discussed at the beginning of the course implementation.
TKI ja työelämäyhteistyö
-
Tentit ja muut määräajat
Is presented in learning environment.
Opiskelijan työmäärä
135 h
Toteutuksen osien kuvaus
Division into themes according to the content.
Evaluation scale
1-5
Assessment methods and criteria
Assessment relies on a specific assessment matrix.