Client-oriented evaluation and development of social and health services (5 cr)
Code: SJ00DU99-3004
General information
- Enrollment
- 06.04.2022 - 22.04.2022
- Registration for the implementation has ended.
- Timing
- 01.08.2022 - 31.12.2022
- Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 2 cr
- Virtual portion
- 3 cr
- Mode of delivery
- Blended learning
- Unit
- Department of Social Services and Health Care
- Campus
- Mikkeli Campus
- Teaching languages
- Finnish
- Seats
- 20 - 40
- Degree programmes
- Master's Degree Programme in Development and Leadership in Health Care and Social Services
- Teachers
- Päivi Lifflander
- Groups
-
SJMI22KYDevelopment and Leadership in Health Care and Social Services, master studies
- Course
- SJ00DU99
Objective
You can develop and evaluate customer-oriented social and health services and methods in cooperation with different actors.
You can use foresight data and information in the development of services.
You can apply quality management methods and processes to the evaluation and development of client-oriented services.
You can reform and carry out customer-oriented services as part of strategic management.
Content
What does customer orientation mean in the development of services and how do you collect and evaluate this data and information?
How do you use development and evaluation methods in social and health services?
How do you reform and carry out customer-oriented services as part of strategic management?
How do you use foresight data and information in the development of services?
Evaluation
Students can
- find, process and evaluate knowledge in her special line.
- solve exacting problems in research-, development and/or innovation work.
- be responsible and develop actions independently.
Course material
Opiskelumateriaali ilmoitetaan Learn-alustalla.
Study forms and methods
Työviikkopohjaisessa väylässä Ilmoittautuessasi tälle opintojakson toteutukselle osallistut työjärjestyksen mukaiseen opetukseen ja ohjaukseen. Opiskelusi rytmittyy työjärjestyksen mukaisten ryhmätapaamisten ja itsenäisesti tehtävien oppimistehtävien mukaan.
Työhön integroitu väylä:-
Opintoja nopeuttavana vaihtoehtona: voit ilmoittautua aikaisemmin opintonsa aloittaneelle ryhmälle tarjottavalle vastaavalle toteutukselle.
RDI and work-related cooperation
Työelämän asiantuntijavierailu lähiopetustunnilla.
Timing of exams and assignments
Tehtävien määräajat ilmoitetaan Learn-alustalla.
International cooperation
-
Student workload
Opiskelijan työmäärä on 135 tuntia.
Evaluation scale
1-5
Assessment methods and criteria
YAMK-taso 7 kriteeristö