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Client-oriented evaluation and development of social and health services (5 cr)

Code: SJ00DU99-3004

General information


Enrolment

06.04.2022 - 22.04.2022

Timing

01.08.2022 - 31.12.2022

Credits

5 op

Virtual proportion (cr)

3 op

Mode of delivery

40 % Contact teaching, 60 % Distance learning

Teaching languages

  • Finnish

Seats

20 - 40

Degree programmes

  • Master's Degree Programme in Development and Leadership in Health Care and Social Services

Teachers

  • Päivi Lifflander

Student groups

  • SJMI22KY
    Development and Leadership in Health Care and Social Services, master studies
  • Palvelujen asiakaslähtöinen arviointi ja kehittäminen SJ00DU99-3004 / 07.09.2022 10:00 - 11:45
  • Palvelujen asiakaslähtöinen arviointi ja kehittäminen SJ00DU99-3004 / 07.09.2022 12:30 - 16:15
  • Palvelujen asiakaslähtöinen arviointi ja kehittäminen SJ00DU99-3004 / 05.10.2022 08:15 - 10:00
  • Palvelujen asiakaslähtöinen arviointi ja kehittäminen SJ00DU99-3004 / 06.10.2022 08:15 - 11:45
  • Palvelujen asiakaslähtöinen arviointi ja kehittäminen SJ00DU99-3004 / 09.11.2022 08:15 - 11:45
  • Palvelujen asiakaslähtöinen arviointi ja kehittäminen SJ00DU99-3004 / 08.12.2022 08:15 - 11:45

Objective

You can develop and evaluate customer-oriented social and health services and methods in cooperation with different actors. 
You can use foresight data and information in the development of services. 
You can apply quality management methods and processes to the evaluation and development of client-oriented services. 
You can reform and carry out customer-oriented services as part of strategic management.

Content

What does customer orientation mean in the development of services and how do you collect and evaluate this data and information?
How do you use development and evaluation methods in social and health services?
How do you reform and carry out customer-oriented services as part of strategic management?
How do you use foresight data and information in the development of services?

Evaluation scale

1-5