Service design (5 cr)
Code: LT00DP40-3004
General information
- Enrollment
-
08.11.2021 - 21.11.2021
Registration for the implementation has ended.
- Timing
-
24.01.2022 - 10.04.2022
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 3 cr
- Virtual portion
- 2 cr
- Mode of delivery
- Blended learning
- Unit
- Liiketalouden koulutusyksikkö, Kouvola (vanhennettu)
- Campus
- Kouvola Campus
- Teaching languages
- Finnish
- Seats
- 20 - 50
- Degree programmes
- Degree Programme in Business Management
- Teachers
- Mari Hämäläinen
- Teacher in charge
- Johanna Harju
- Groups
-
LTKV20SP3Business, full-time studies
- Course
- LT00DP40
Objective
You can place service design in the field of the design.
You can use the most central concepts of service design.
You know the service design process and can utilise the most central tools of service design in order to develop business (sales and marketing).
Content
What is service design and how can design tools be utilized in business development?
How can organizations benefit from a culture of experimentation?
What are the most central methods of service design and how are they utilised in business?
Evaluation
Students can
-use professional vocabulary systematically.
-use the key models, methods, software and techniques of the professional field.
Course material
Materiaalit Learn-alustalla.
Study forms and methods
Työjärjestyksen mukainen opetus.
RDI and work-related cooperation
Mahdollisesti TKI- tai työelämäyhteistyössä toteutettava palvelumuotoilun projekti.
Timing of exams and assignments
Opintojaksolla ei ole tenttiä.
Student workload
Opintojakso vastaa 5 opintopistettä, joka vastaa 135 tuntia opiskelijan työtä.
Course part description
Palvelumuotoiluprosessin mukaisesti etenevät oppimistehtävät, joissa käytetään palvelumuotoilun menetelmiä ja työkaluja.
Evaluation scale
1-5
Assessment methods and criteria
Palvelumuotoilun käsitteiden, prosessin ja menetelmien osaaminen ja soveltaminen case-projektissa.