Leadership and management in digital service processes (5 cr)
Code: SP00EN42-3001
General information
Enrollment
06.04.2023 - 21.04.2023
Timing
16.10.2023 - 31.12.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Department of Social Services and Health Care, Savonlinna
Campus
Savonlinna Campus
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Master's Degree Programme in Sähköiset sosiaali- ja terveysalalla
Teachers
- Päivi Lifflander
- Maijaterttu Tiainen
- Tiia Laukkanen
- Anna Makkonen
Teacher in charge
Päivi Lifflander
Groups
-
SPSA22SYDigital Services in Health Care and Social Services, master studies
- Digitaalisten palveluprosessien johtaminen SP00EN42-3001 / 07.11.2023 08:15 - 11:45
- Digitaalisten palveluprosessien johtaminen SP00EN42-3001 / 08.11.2023 08:15 - 11:45
- Digitaalisten palveluprosessien johtaminen SP00EN42-3001 Ryhmän Teams-kanava / 04.12.2023 08:15 - 11:45
- Digitaalisten palveluprosessien johtaminen SP00EN42-3001. Ryhmän Teams-kanava / 04.12.2023 12:30 - 15:45
- Digitaalisten palveluprosessien johtaminen SP00EN42-3001. Ryhmän Teams-kanava / 05.12.2023 08:15 - 11:45
Objective
You can design, assess and lead the operation of people and groups in the change processes of digital services.
You can assess and analyze customership components in the development and management of digital service processes.
You can utilize the tools of customership management in managing and developing digital service processes.
You can utilize various tools promoting productivity, quality and customer experience in the development and management of digital services processes.
Content
How can the theories relating to management of change be utilised in developing digital service processes?
What does the successful change process require and enable in the development and management of digital service processes?
How can the customerships and customer experience be assessed in developing digital service processes?
How is quality and productivity improved, maintained, evaluated and utilized in the service processes producing customer value?
How can the tools of the customership management be utilised in management of the digital service processes?
Evaluation scale
1-5