Managing networks and customer relationships (5 cr)
Code: SJ00DV03-3003
General information
Enrollment
07.11.2022 - 18.11.2022
Timing
01.02.2023 - 05.04.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Department of Social Services and Health Care, Mikkeli
Campus
Ecampus
Teaching languages
- Finnish
Seats
20 - 50
Degree programmes
- Master's Degree Programme in Development and Leadership in Health Care and Social Services
Teachers
- Päivi Lifflander
- Perttu Noponen
Teacher in charge
Perttu Noponen
Groups
-
SJMI22KYDevelopment and Leadership in Health Care and Social Services, master studies
Objective
You know the importance of feeling, trust and commitment in managing networks.
You can create the starting points for interaction and partnerships between people and organizations in a genuine dialogue.
You will be able to organize projects that encourage enthusiasm, motivation and commitment of the actors towards a common goal.
You can acquire and evaluate information for managing multichannel customer relationships.
You will be able to lead partnerships and multicultural partnerships in a entrepreneurial way.
You will be able to plan and implement marketing in the deepening of customer relationships as part of strategic management.
Content
How do you implement the importance of feeling, trust and commitment in network management?
How do you implement interaction and partnerships between people and organizations in genuine dialogue?
How do you organize projects that encourage enthusiasm, motivation and commitment towards a common goal?
How do you acquire and evaluate information for managing multichannel customer relationships?
How do you lead partnerships and multicultural partnerships with an entrepreneurial approach?
How do you plan and implement marketing in the deepening of customer relationships as part of strategic management?