Modelling and visualization in service processes (5 cr)
Code: MR00DU74-3006
General information
- Enrollment
- 06.11.2023 - 17.11.2023
- Registration for the implementation has ended.
- Timing
- 08.01.2024 - 30.04.2024
- Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 0 cr
- Virtual portion
- 5 cr
- RDI portion
- 3 cr
- Mode of delivery
- Distance learning
- Unit
- Department of Tourism, Hospitality Management and Youth Work
- Campus
- Ecampus
- Teaching languages
- Finnish
- Seats
- 20 - 60
- Degree programmes
- Degree Programme in Tourism and Service Business
- Teachers
- Tiina Tuovinen
- Teacher in charge
- Tiina Tuovinen
- Groups
-
MRKT21SVTourism and service business, online studies
-
MRMI21SVTourism and Service Business, online studies
-
MRMI22KVTourism and Service Business, online studies
-
MRMI21SPTourism and Service Business, full-time studies
- Course
- MR00DU74
Objective
You know the basics of process thinking.
You know the basics of measuring service processes and the meaning of measuring in practice.
You can model processes and understand their different steps.
You know the tools of process development.
Content
What are the basics of process thinking?
How to apply process thinking in planning customers' service paths?
How to model / visualize processes?
How to measure process quality / effectiveness?
The course involves a practical project with a case company or organization (3 ECTS credits).
Evaluation
Students can
use professional vocabulary and concepts in an expert way in different situations.
evaluate information sources critically.
work as team members in working life expert duties and identify and describe the problems of the professional field.
evaluate operations in customer, user and target group situations.
choose appropriate models, methods, software and techniques according to the purpose and justify these choices.
apply critically the ethical principles of the professional field in different situations.
Evaluation scale
1-5