Customer encounter and customer's rights and responsibilities (5 cr)
Code: WM00EJ77-3003
General information
Enrollment
08.04.2024 - 21.04.2024
Timing
01.10.2024 - 31.12.2024
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Department of Business
Campus
Ecampus
Teaching languages
- Finnish
Seats
20 - 60
Degree programmes
- Degree Programme in Hyvinvointiliiketoiminnan johtaminen
Teachers
- Mia Blanc
Teacher in charge
Mia Blanc
Groups
-
HJMI22SPWellbeing Management, fulltime studies
- 03.10.2024 13:00 - 14:00, Asiakaskohtaaminen ja asiakkaan oikeudet ja velvollisuudet WM00EJ77-3003
- 17.10.2024 13:00 - 14:00, Asiakaskohtaaminen ja asiakkaan oikeudet ja velvollisuudet WM00EJ77-3003
- 06.11.2024 13:00 - 14:00, Asiakaskohtaaminen ja asiakkaan oikeudet ja velvollisuudet WM00EJ77-3003
Objective
You understand the content of customer-orientation.
You can describe the customer’s rights and responsibilities in the field of wellbeing.
You can use a customer-oriented way of counseling.
Content
What does customer-orientation mean?
How can you use customer-orientation in interaction?
What are the customer’s rights in the field of wellbeing?
What responsibilities does the customer have in the field of wellbeing?
Evaluation scale
1-5