Customer encounter and customer's rights and responsibilities (5 cr)
Code: WM00EJ77-3003
General information
- Enrollment
-
08.04.2024 - 21.04.2024
Registration for the implementation has ended.
- Timing
-
01.10.2024 - 31.12.2024
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 0 cr
- Virtual portion
- 5 cr
- Mode of delivery
- Distance learning
- Unit
- Department of Business
- Campus
- Ecampus
- Teaching languages
- Finnish
- Seats
- 20 - 60
- Degree programmes
- Degree Programme in Wellbeing Management
- Teachers
- Mia Blanc
- Teacher in charge
- Mia Blanc
- Groups
-
HJMI22SPWellbeing Management, fulltime studies
- Course
- WM00EJ77
Realization has 3 reservations. Total duration of reservations is 3 h 0 min.
| Time | Topic | Location |
|---|---|---|
|
Thu 03.10.2024 time 13:00 - 14:00 (1 h 0 min) |
Asiakaskohtaaminen ja asiakkaan oikeudet ja velvollisuudet WM00EJ77-3003 |
Etäopetus lukujärjestyksen mukaan
|
|
Thu 17.10.2024 time 13:00 - 14:00 (1 h 0 min) |
Asiakaskohtaaminen ja asiakkaan oikeudet ja velvollisuudet WM00EJ77-3003 |
Etäopetus lukujärjestyksen mukaan
|
|
Wed 06.11.2024 time 13:00 - 14:00 (1 h 0 min) |
Asiakaskohtaaminen ja asiakkaan oikeudet ja velvollisuudet WM00EJ77-3003 |
Etäopetus lukujärjestyksen mukaan
|
Objective
You understand the content of customer-orientation.
You can describe the customer’s rights and responsibilities in the field of wellbeing.
You can use a customer-oriented way of counseling.
Content
What does customer-orientation mean?
How can you use customer-orientation in interaction?
What are the customer’s rights in the field of wellbeing?
What responsibilities does the customer have in the field of wellbeing?
Evaluation
Students can
a. use professional vocabulary and concepts in an expert way in different situations.
b. evaluate information sources critically.
c. work as team members in working life expert duties and identify and describe the problems of the professional field.
Evaluation scale
1-5