Service design 2: Customer service process planning (2 cr)
Code: AV00ER68-3002
General information
- Enrollment
-
20.01.2023
Registration for the implementation has ended.
- Timing
-
22.01.2024 - 01.12.2024
Implementation has ended.
- Number of ECTS credits allocated
- 2 cr
- Local portion
- 0 cr
- Virtual portion
- 2 cr
- Mode of delivery
- Distance learning
- Unit
- Open UAS and Continuing education
- Campus
- Ecampus
- Teaching languages
- English
- Degree programmes
- Open University of Applied Sciences
Objective
By the end of this course, students should be able to
know basics of process thinking and terminology in that field
understand meaning of processes in business development
know how to visualize service business
understand basics of measuring service processes.
Course material
All study material and links to electric sources are on Learn platform.
Study forms and methods
The course is totally online on Learn platform, no live lectures. You will work independently, no group work. Student's workload is approximately 54 hours. The course includes different kind of assignments and tests with deadlines.
Timing of exams and assignments
Two exams and one assignment which have to be passed until 1st December 2024.
Student workload
54 h
Evaluation scale
Approved/Failed
Assessment methods and criteria
Approved/Failed