Client experience in cultural well-being services (5 cr)
Code: KU00EV33-3001
General information
Enrollment
08.01.2024 - 28.01.2024
Timing
01.01.2024 - 31.07.2024
Number of ECTS credits allocated
5 op
Virtual portion
3 op
Mode of delivery
40 % Contact teaching, 60 % Distance learning
Unit
Department of Social Services and Promotion of Functional Ability
Campus
Kouvola Campus
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Master's Degree Programme in Development of Data-based Wellbeing Services
- Kulttuurihyvinvoinnin koulutus (ylempi amk, Terveys- ja hyvinvointialat)
Teachers
- Päivi Petrelius
- Annele Urtamo
- Sanna Haapanen
Teacher in charge
Annele Urtamo
Groups
-
KUSKV24KYCultural Well-being, master studies
-
KUMKV24KYMaster's Degree Programme in Cultural Well-being
- 08.02.2024 13:00 - 14:30, Hyvinvointipalveluiden asiakasymmärrys KU00EV33-3001
- 08.02.2024 14:45 - 16:15, Hyvinvointipalveluiden asiakasymmärrys KU00EV33-3001
- 11.03.2024 09:00 - 10:30, Hyvinvointipalveluiden asiakasymmärrys KU00EV33-3001
- 11.03.2024 10:45 - 12:15, Hyvinvointipalveluiden asiakasymmärrys KU00EV33-3001
- 11.03.2024 13:00 - 14:30, Hyvinvointipalveluiden asiakasymmärrys KU00EV33-3001
- 11.03.2024 14:45 - 16:15, Hyvinvointipalveluiden asiakasymmärrys KU00EV33-3001
- 11.04.2024 09:00 - 12:30, Hyvinvointipalveluiden asiakasymmärrys KU00EV33-3001
- 11.04.2024 10:45 - 13:15, Hyvinvointipalveluiden asiakasymmärrys KU00EV33-3001
Objective
You can define the basic concepts of service design.
You can identify factors which affect the service experience.
You can measure the service experience and can study it with quantitative and qualitative methods.
Content
What are the central concepts of service design?
What factors affect the creation of a service experience?
How can the service experience be studied and described?
Evaluation scale
1-5
Qualifications
Theoretical basis of cultural well-being