Leadership and customer relations (5 cr)
Code: LT00EL65-3004
General information
Enrollment
04.11.2024 - 17.11.2024
Timing
13.01.2025 - 31.05.2025
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Department of Business
Campus
Ecampus
Teaching languages
- Finnish
Seats
20 - 60
Degree programmes
- Degree Programme in Business Management
Teachers
- LYX1 Opettaja
Teacher in charge
Marika Vartiainen
Groups
-
LTMI22SVBBusiness Management, online studies
-
LTMI23SVBBusiness Management, online studies
-
LTMI22SVLiiketalous, verkkototeutus
-
LTMI23SVLiiketalous, verkkototeutus
-
LTMI23SVABusiness Management, online studies
-
LTMI22SMBusiness Management, part-time studies
-
LTMI23SMBusiness Management, part-time studies
-
LTMI22SVABusiness Management, online studies
- 13.01.2025 17:15 - 18:00, Lähijohtaja asiakkuuksien kehittäjänä LT00EL65-3004
- 04.02.2025 16:15 - 16:45, Lähijohtaja asiakkuuksien kehittäjänä LT00EL65-3004
- 04.03.2025 16:15 - 16:45, Lähijohtaja asiakkuuksien kehittäjänä LT00EL65-3004
Objective
You are able to monitor and evaluate the development of customer relations from leadership point of view.
You can acquire and maintain customerships.
You are able to evaluate and utilize multichannel strategies in the development of customerships.
You are able to evaluate and develop your leadership skills in a state of change, taking customerships into consideration.
Content
How to monitor and evaluate the development of customer relations from leadership point of view?
How to acquire, develop and maintain customerships?
How to utilize multichannel strategies in the development of customerships?
How to evaluate and develop your leadership skills in a state of change, taking customerships into consideration?
Evaluation scale
1-5