Customer service and sales (5 cr)
Code: LT00FA15-3010
General information
Enrollment
04.11.2024 - 17.11.2024
Timing
24.03.2025 - 23.05.2025
Number of ECTS credits allocated
5 op
Virtual portion
3 op
Mode of delivery
40 % Contact teaching, 60 % Distance learning
Unit
Department of Business
Campus
Kouvola Campus
Teaching languages
- Finnish
Seats
20 - 60
Degree programmes
- Degree Programme in Business Management
Teachers
- LYX1 Opettaja
Teacher in charge
Kirsi Soulamo
Groups
-
LTKV25KM2Business, part-time studies
- 24.03.2025 12:15 - 14:45, Asiakaspalvelu ja myynti LT00FA15-3010
- 31.03.2025 14:30 - 16:30, Asiakaspalvelu ja myynti LT00FA15-3010
- 07.04.2025 16:45 - 18:45, Asiakaspalvelu ja myynti LT00FA15-3010
- 14.04.2025 16:45 - 18:45, Asiakaspalvelu ja myynti LT00FA15-3010
- 28.04.2025 14:30 - 16:30, Asiakaspalvelu ja myynti LT00FA15-3010
- 05.05.2025 16:45 - 18:45, Asiakaspalvelu ja myynti LT00FA15-3010
- 12.05.2025 14:30 - 16:30, Asiakaspalvelu ja myynti LT00FA15-3010
- 19.05.2025 09:00 - 11:30, Asiakaspalvelu ja myynti LT00FA15-3010
Objective
You are able to describe and understand the company's customer service concept.
You are able to define what factors contribute to good customer service.
You are able to define how customer service and sales should be carried out.
You are able to understand the sales process phases and to act appropriately in the different stages of the process.
Content
What is a company's customer service concept?
What are the components of good customer service?
How are customer service and sales work carried out?
What are the aspects of and stages in the sales process?
Opiskelumateriaali
Opiskelumateriaalin tiedot Learnissa
Yksilölliset oppimisväylät
Toteutusmuodon yksityiskohdat Learnissa
TKI ja työelämäyhteistyö
TKI ja työelämäyhteistyön tiedot Learnissa
Evaluation scale
1-5