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Customer service and sales (5 cr)

Code: LT00FA15-3010

General information


Enrollment

04.11.2024 - 17.11.2024

Timing

24.03.2025 - 23.05.2025

Number of ECTS credits allocated

5 op

Virtual portion

3 op

Mode of delivery

40 % Contact teaching, 60 % Distance learning

Unit

Department of Business

Campus

Kouvola Campus

Teaching languages

  • Finnish

Seats

20 - 60

Degree programmes

  • Degree Programme in Business Management

Teachers

  • LYX1 Opettaja

Teacher in charge

Kirsi Soulamo

Groups

  • LTKV25KM2
    Business, part-time studies
  • 24.03.2025 12:15 - 14:45, Asiakaspalvelu ja myynti LT00FA15-3010
  • 31.03.2025 14:30 - 16:30, Asiakaspalvelu ja myynti LT00FA15-3010
  • 07.04.2025 16:45 - 18:45, Asiakaspalvelu ja myynti LT00FA15-3010
  • 14.04.2025 16:45 - 18:45, Asiakaspalvelu ja myynti LT00FA15-3010
  • 28.04.2025 14:30 - 16:30, Asiakaspalvelu ja myynti LT00FA15-3010
  • 05.05.2025 16:45 - 18:45, Asiakaspalvelu ja myynti LT00FA15-3010
  • 12.05.2025 14:30 - 16:30, Asiakaspalvelu ja myynti LT00FA15-3010
  • 19.05.2025 09:00 - 11:30, Asiakaspalvelu ja myynti LT00FA15-3010

Objective

You are able to describe and understand the company's customer service concept.
You are able to define what factors contribute to good customer service.
You are able to define how customer service and sales should be carried out.
You are able to understand the sales process phases and to act appropriately in the different stages of the process.

Content

What is a company's customer service concept?
What are the components of good customer service?
How are customer service and sales work carried out?
What are the aspects of and stages in the sales process?

Opiskelumateriaali

Opiskelumateriaalin tiedot Learnissa

Yksilölliset oppimisväylät

Toteutusmuodon yksityiskohdat Learnissa

TKI ja työelämäyhteistyö

TKI ja työelämäyhteistyön tiedot Learnissa

Evaluation scale

1-5