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Customer service design and quality of service (3 cr)

Code: AV00EI30-3002

General information


Timing
17.01.2022 - 30.10.2022
Implementation has ended.
Number of ECTS credits allocated
3 cr
Local portion
0 cr
Virtual portion
3 cr
Mode of delivery
Distance learning
Unit
Vanha_Open UAS and Continuing Education (vanhettu)
Campus
Ecampus
Teaching languages
English
Degree programmes
Degree Programme in Tourism and Service Business
Open University of Applied Sciences
Teachers
Tiina Tuovinen
Teacher in charge
Tiina Tuovinen
Groups
VV2022-2023
Optional studies 2022-2023
Course
AV00EI30
No reservations found for realization AV00EI30-3002!

Objective

By the end of this course, students should be able to
- know and understand basics of customer service design
- know and understand basics of service quality
- know and identify factors of service quality
- understand impact of quality on customers and on business success
- visualize customer journey map
- use service quality measuring tools.

Content

Service quality and service design are business key factors. Knowing basics of service quality and service design you can develop company activities and make them more efficient from customer point of view.

Course material

Most of the material will be provided in Learn.

The course is totally online in Learn platform, no live lectures. You will work independently, no group work. This course includes different kinds of assignments and tests with deadlines.

Study forms and methods

The course is totally online in Learn platform. You will work with different kind of assignments and do some tests during the course.

Service quality and service design are business key factors. Knowing basics of service quality and service design you can develop company activities and make them more efficient from customer point of view.

Further information

This course is carried out by Xamk Open University of Applied Sciences.
Xamk degree students cannot enrol on open UAS courses.

Evaluation scale

Approved/Failed

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