Customer service design and quality of service (3 op)
Toteutuksen tunnus: AV00EI30-3002
Toteutuksen perustiedot
- Ajoitus
- 17.01.2022 - 30.10.2022
- Toteutus on päättynyt.
- Opintopistemäärä
- 3 op
- Lähiosuus
- 0 op
- Virtuaaliosuus
- 3 op
- Toteutustapa
- Etäopetus
- Yksikkö
- Vanha_Avoin AMK ja täydennyskoulutus (vanhettu)
- Toimipiste
- E-kampus
- Opetuskielet
- englanti
- Koulutus
- Matkailu- ja palveluliiketoiminnan koulutus
- Avoin ammattikorkeakoulu
- Opettajat
- Tiina Tuovinen
- Vastuuopettaja
- Tiina Tuovinen
- Ryhmät
-
VV2022-2023Valinnaiset opinnot 2022-2023
- Opintojakso
- AV00EI30
Tavoitteet
By the end of this course, students should be able to
- know and understand basics of customer service design
- know and understand basics of service quality
- know and identify factors of service quality
- understand impact of quality on customers and on business success
- visualize customer journey map
- use service quality measuring tools.
Sisältö
Service quality and service design are business key factors. Knowing basics of service quality and service design you can develop company activities and make them more efficient from customer point of view.
Opiskelumateriaali
Most of the material will be provided in Learn.
The course is totally online in Learn platform, no live lectures. You will work independently, no group work. This course includes different kinds of assignments and tests with deadlines.
Opiskelumuodot ja -menetelmät
The course is totally online in Learn platform. You will work with different kind of assignments and do some tests during the course.
Service quality and service design are business key factors. Knowing basics of service quality and service design you can develop company activities and make them more efficient from customer point of view.
Lisätietoja opiskelijoille
This course is carried out by Xamk Open University of Applied Sciences.
Xamk degree students cannot enrol on open UAS courses.
Arviointiasteikko
Hyväksytty/Hylätty