Customer service process planning (2 cr)
Code: AV00EI31-3001
General information
- Enrollment
-
15.03.2021 - 31.03.2021
Registration for the implementation has ended.
- Timing
-
03.05.2021 - 31.07.2021
Implementation has ended.
- Number of ECTS credits allocated
- 2 cr
- Local portion
- 0 cr
- Virtual portion
- 2 cr
- Mode of delivery
- Distance learning
- Unit
- Vanha_Open UAS and Continuing Education (vanhettu)
- Campus
- Ecampus
- Teaching languages
- English
- Seats
- 1 - 20
- Degree programmes
- Open University of Applied Sciences
No reservations found for realization AV00EI31-3001!
Objective
By the end of this course, students should be able to
know basics of process thinking and terminology in that field
understand meaning of processes in business development
know how to visualize service business
understand basics of measuring service processes.
Course material
All study material and links to electric sources are on Learn platform.
Study forms and methods
The course is totally online in Learn platform, no live lectures. You will work independently, no group work.
This course includes different kind of assignments and tests with deadlines.
Student's workload is approximately 54 hours.
Evaluation scale
Approved/Failed