Client experience in cultural well-being services (5 cr)

Objective

You can define the basic concepts of service design.
You can identify factors which affect the service experience.
You can measure the service experience and can study it with quantitative and qualitative methods.

Content

What are the central concepts of service design?
What factors affect the creation of a service experience?
How can the service experience be studied?

Evaluation

Students are able
a. to acquire, process, produce and critically evaluate the cross-sectoral information about well being
b. to solve exacting problems in research, development and / or in innovation
c. to evaluate the view and the cosequences of the welfare among cultural well-being
d. to develop independently own skills of thinking
e. to evaluate strategic approaches and to justify their use from the management and development perspective
f. to work independently as an expert or as an entrepreneur in social services
g.to communicate and interact in demanding international contexts of the cultural well-being expertise

Course material

Opiskelumateriaalit ilmoitetaan opintojakson Learn pohjassa.

Study forms and methods

Työviikkopohjainen toteutus:
Opintojaksolla toteutetaan osapalvelumuotoilu prosessista, havainnollistamaan asiakasymmärryksen muodostumista.
Syvennytään sote alan asiakkuuksien erityisyyteen.
Perehdytään palvelukokemuksen tutkimisen työkaluihin.

Työhon integroitu toteutus:
Opiskelija voi suorittaa jakson tavoitteiden, tehtävien ja toteutuksen osalta työhönsä integroituna.

RDI and work-related cooperation

Opintojaksolla on yhteistyötä Juvanian kanssa.

Student workload

Laskennallisesti 135 tuntia

Course part description

Toteutus koostuu oppimistehtävistä ja lähiopetuksesta.

Evaluation scale

Approved/Failed

Assessment methods and criteria

Arviointi perustuu aktiivisuuteen js tehtäviin.

Qualifications

Theoretical basis of cultural well-being
Meaning and possibilities of cultural well-being