Managing organizational citizenship behaviour (5 cr)

Objective

You are able to evaluate and justify the importance of workplace community skills (OCB) from the viewpoint of working environment, performance and profitability.
You are able to promote constructive attitude towards workplace activities, atmosphere and fluent co-operation.
You are able to recognize, describe and evaluate your characteristics as a manager and a colleague.
You are able to define responsibilities and authority issues of the members of workplace community.

Content

What are workplace community (OCB) skills?
How do workplace community skills affect the profitability of a company? ? ? ? ?
How to manage and develop workplace community skills?
How you should be managed – how do you act as a subordinate?
What do you expect from co-operation – how do you act as a colleague?
How to get results - alone or in cooperation?
What is the influence of interaction among the members of work community and how to influence wisely?

Evaluation

c. Students can evaluate and manage independently operations involving individuals and teams.
e. Students can evaluate different strategic approaches and justify their use in terms of management and development.

Course material

Moodlessa oleva materiaali + kirjallisuus

Study forms and methods

Työhön integroitu oppimisväylä:
Verkko-opetus + lähipäivät 7.9.2018, 12.10.2018 ja 30.11.2018 klo 9 - 16 Mikkelin kampuksella.

Student workload

135 h

Evaluation scale

1-5

Assessment methods and criteria

Tehtävät. ei tenttiä.