Business concepts and service systems in hospitality businessLaajuus (5 cr)

Objective

You know different hospitality business concepts and service systems.
You are able to define the requirements for successful business.
You familiarize yourself with the principles of planning different hospitality business concepts and service systems.
You are able to find sources of information when planning and developing hospitality business.

Content

What do hospitality business concepts and service systems mean?
What are the requirements for successful hospitality business?
How to plan hospitality business concepts and service systems?

Accomplishment methods

Students can:
use professional vocabulary systematically.
look for information in the key information sources of the field.
identify interrelated tasks.
work as team members in a goal-oriented way.
justify their actions according to the ethical principles of the professional field.