Modelling and visualization in service processes Laajuus (5 cr)

Objective

You know the basics of process thinking.
You know the basics of measuring service processes and the meaning of measuring in practice.
You can model processes and understand their different steps.
You know the tools of process development.

Content

What are the basics of process thinking?
How to apply process thinking in planning customers' service paths?
How to model / visualize processes?
How to measure process quality / effectiveness?
The course involves a practical project with a case company or organization (3 ECTS credits).

Accomplishment methods

Students can
use professional vocabulary and concepts in an expert way in different situations.
evaluate information sources critically.
work as team members in working life expert duties and identify and describe the problems of the professional field.
evaluate operations in customer, user and target group situations.
choose appropriate models, methods, software and techniques according to the purpose and justify these choices.
apply critically the ethical principles of the professional field in different situations.